Privacy Policy

Last Updated: 22 October 2025

This Privacy Policy describes how TruckHub Inc. (“TruckHub.ai”, “we”, “our”, or “us”) collects, uses, discloses, and protects your information when you visit our website www.truckhub.ai and use our products, services, or applications (collectively, the “Platform”).

By using TruckHub.ai, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Platform.

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1. Information We Collect

We collect the following types of information:

A. Information You Provide Directly
    •    Account details (name, email, phone number, password)
    •    Business information (company name, DOT number, address, EIN, type of service)
    •    Payment information (processed securely through third-party providers)
    •    Messages and content you submit (listings, contracts, chat, feedback)

B. Information Collected Automatically

When you use the Platform, we may collect automatically:
    •    Device and browser data (IP address, device ID, type, version)
    •    Location (approximate, based on IP or user settings)
    •    Usage data (pages visited, time spent, clicks, search queries)
    •    Cookies and similar technologies (see section 7 below)

C. AI Interaction Data

If you use the integrated TruckHub AI Assistant, we may collect:
    •    Prompts, questions, and conversations you initiate;
    •    Interaction logs, to improve accuracy and user experience;
    •    Metadata (time, session, language).

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2. How We Use Your Information

We use your data to:
    •    Provide, personalize, and maintain our services;
    •    Process payments and subscriptions;
    •    Facilitate communication between users (e.g., lessors and lessees);
    •    Operate AI-based features (recommendations, support, automation);
    •    Improve site performance, usability, and customer experience;
    •    Prevent fraud, security breaches, and abuse;
    •    Comply with legal obligations.

We may also use anonymized and aggregated data for analytics and platform improvement.

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3. Sharing of Information

We may share your information with:
    •    Service providers and partners (hosting, payment processors, email systems, analytics tools);
    •    Business partners (dealers, leasing companies, or advertisers you interact with);
    •    Legal authorities, if required by law, court order, or regulatory request;
    •    Corporate transfers, in the event of a merger, acquisition, or asset sale.

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4. Data Retention

We retain your personal data only as long as necessary to:
    •    Provide services and comply with our legal obligations;
    •    Resolve disputes and enforce agreements;
    •    Maintain accurate business records.

You may request deletion of your account and data at any time (see Section 9).

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5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information:
    •    Encrypted data storage and SSL-secured connections;
    •    Limited access to personal data;
    •    Regular system monitoring and vulnerability checks.

However, no online platform can guarantee absolute security. You use TruckHub.ai at your own risk.

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6. International Data Transfers

TruckHub.ai operates primarily in the United States, but may process data using servers located in other countries.
By using the Platform, you consent to such transfers, including those to countries that may not have the same data protection laws as your jurisdiction.

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7. Cookies and Tracking Technologies

We use cookies and similar tools to:
    •    Keep you signed in;
    •    Remember your preferences;
    •    Analyze usage patterns;
    •    Personalize recommendations.

You can modify cookie preferences in your browser settings or decline non-essential cookies through our on-site cookie banner.

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8. AI and Automated Decision-Making

TruckHub.ai uses AI tools (powered by GPT-based technologies) to:
    •    Answer user questions and provide recommendations;
    •    Generate text or insights from user data;
    •    Automate customer support and analytics.

AI responses are informational only and should not be considered legal, financial, or professional advice.

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9. Your Rights

Depending on your location, you may have the right to:
    •    Access and receive a copy of your data;
    •    Correct inaccurate information;
    •    Request deletion of your personal data (“right to be forgotten”);
    •    Withdraw consent for marketing;
    •    Request data portability (copy of your data in a common format).

Requests can be sent to manager@truckhub.ai.

We will respond within 30 days, as required by law.

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10. Children’s Privacy

TruckHub.ai is intended for users 18 years and older.
We do not knowingly collect personal data from children.
If we become aware of such collection, we will delete the data immediately.

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11. Third-Party Links

Our Platform may include links to third-party websites or services.
We are not responsible for their privacy practices or content.
We encourage you to review their privacy policies before sharing any personal information.

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12. Changes to This Policy

We may update this Privacy Policy periodically.
The “Last Updated” date will reflect the most recent version.
Continued use of the Platform after such updates constitutes your acceptance of the revised Policy.

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13. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, contact us at:
📧 manager@truckhub.ai
📍 TruckHub Inc., Illinois, USA